Choose DIY when
Your team wants to own prompts, checks and workflow maintenance.
A generic tool can be effective when the branch has time, confidence and governance to operate it well.
Compare operating models
The important comparison is not which AI model is used. It is who prepares the work, checks it, measures it and remains accountable for the process.
Practical comparison
This compares typical operating approaches, not named suppliers. Individual services will vary.
| Question | Tiffbox Assist | Generic AI account | DIY workflow automation | Traditional outsourced admin |
|---|---|---|---|---|
| Who operates the process? | Tiffbox manages the workflow | Branch user | Branch or technical supplier | Outsourced person or team |
| Branch tone configured? | Yes, during onboarding | Depends on each prompt | Possible with setup | Depends on training |
| Human check included? | Yes, before ready status | Not normally | Only if the branch adds one | Usually |
| Works from forwarded material? | Yes | Usually copied into the tool | Possible after configuration | Usually |
| Property workflows built in? | Yes, within agreed scope | User designs prompts | Branch designs the automation | Process is manually trained |
| Missing facts handled? | Flagged rather than guessed | Depends on the prompt and review | Depends on rules | Depends on the operator |
| Usage and monthly reporting? | Included | Model usage only | Requires separate reporting | Varies |
| Agency approval before customer send? | Always part of the model | User dependent | Must be designed | Process dependent |
| Pricing model? | Per branch with agreed capacity | Subscription plus usage | Build and maintenance cost | Hourly or retained capacity |
Choose DIY when
A generic tool can be effective when the branch has time, confidence and governance to operate it well.
Choose Tiffbox when
Tiffbox is designed around forwarded material, branch capacity and an explicit agency approval boundary.
Choose traditional support when
Some tasks are better handled by a dedicated employee or specialist professional.
Test the operating model
Measure turnaround, revisions, operator time, service usage and branch friction before committing longer term.