Enquiries answered
Prompt replies to portal, website and email leads. Key details are captured, missing facts are flagged and hidden valuation opportunities are surfaced.
Managed support for estate and letting agents
Nothing missed.
Everything ready.
Forward an enquiry. Send a voice note. Share the property details. Tiffbox Assist turns it into accurate, human checked work your team can approve and send.
Human checked
Agency approved
Priced per branch
Assist workflow Live
1Received
2Drafted
3Human checked
4Ready
Ready for approvalOn brand reply prepared
Missing facts checked. Valuation signal flagged.
Branch usage68%
Turnaround42 minWithin target
✓Human checked
Enquiry responses
Listing copy
Agency branded letters
Viewing follow ups
Vendor care
Monthly reporting
Ellie phone answering
Capacity tracking
Enquiry responses
Listing copy
Agency branded letters
Viewing follow ups
Vendor care
Monthly reporting
Ellie phone answering
Capacity tracking
One managed service
The everyday work gets handled.
Not another platform for your team to learn. Send what you already have and receive work that is clear, accurate and ready for approval.
Listings written
Descriptions, portal summaries and brochure copy prepared as one clear listing package in your agency voice.
Branded customer letters
Agency branded letters and emails for vendors, landlords, buyers and applicants, ready for your team to approve and send.
Vendor care
Weekly update drafts, viewing feedback, missing information prompts and price review conversations prepared property by property.
Voice notes and direct requests
Send a plain instruction by email or WhatsApp. Tiffbox Assist turns it into a workable draft without retyping.
Reports and secure client portal
Tiffbox branded monthly reports, downloadable PDFs, secure browser reports and clear service usage for each branch.
Ellie phone answering
Optional AI phone answering with exact connected minute tracking, call summaries and approval ready monthly statements.
Viewing follow ups and reviews
One viewing case can produce the agreed viewer, vendor and buyer drafts, measured once and prepared for approval.
Near zero effort for your team
Forward it. Voice note it. Ready.
Your agency keeps its existing systems and customer relationship. Tiffbox Assist works behind the scenes and returns finished work for approval.
Download the full service guide ↗Received
Email, WhatsApp, voice note, property detail or a direct instruction enters the correct branch workspace.
Drafted
The system uses that branch’s voice, property information and agreed compliance rules. Missing details are not guessed.
Human checked
A real person checks the facts, tone and risk before customer facing work is made ready for the agency.
Agency approved
Your team reviews, approves and sends. Tiffbox does not contact your vendors, landlords, buyers or applicants directly.
Why branches use Tiffbox Assist
Less time writing. More time moving your branch forward.
Routine communications are prepared in the background so your team can spend more time on instructions, viewings, relationships and opportunities.
Less repetitive writing
Routine enquiries, letters, listings and follow ups are prepared for your team.
Faster responses
Work starts as soon as it is forwarded, emailed or sent as a voice note.
Consistent communication
Every draft follows the branch voice, supplied facts and agreed communication standards.
Human control remains
A trained reviewer checks the work and the agency approves and sends every customer facing message.
Clear service measurement
See what was prepared, how quickly it moved and how much branch capacity remains.
Illustrative Gold branch example
See the time your branch could get back.
One conservative planning example, calculated from the same assumptions used by the full branch calculator.
5 hours
each week
100 enquiries
10 letters
8 listings
20 viewing cases
8 Vendor Care properties
Estimated planning figure. Actual results vary with workload, complexity, facts supplied, current branch processes and review time.
Calculate my branch
Time released
What could your team do with that time?
More valuations and viewings
Stronger vendor and landlord contact
Earlier opportunity follow up
One clear brand boundary
Tiffbox to your agency.
Your agency to your customers.
Tiffbox branded
Management reports and portal
The 8am briefing, monthly report, pilot report and secure report portal show your branch what Tiffbox has prepared and delivered.
- Service usage by branch
- Capacity and performance
- PDF and secure web report
Agency branded
YOURAGENCY
Customer letters and emails
Work intended for your vendors, landlords, buyers and applicants carries your agency logo, colours and voice. No Tiffbox branding appears.
- Your agency remains the sender
- Your team approves every message
- Your customer relationship stays yours
A managed service you can see
Your branch. One live operating view.
Track work, approvals, reports, branch capacity and service health without asking your team to run another software project.
Newcastle branch
All systems healthyGood morning, Operations Team.
Inbox0new enquiries
Ready for approval0human checked
SLA performance0%within target
Branch capacity0%month to date
Work moving now
LiveProperty enquiryCoastal Lettings
DraftingVendor letterRosemary Road
Human checkListing packageJesmond Park West
ReadyUsage and capacity
July68%used
Latest report
Ready
JUL
Monthly branch reportPDF and secure web report
Optional phone answering
Meet Ellie. Every call logged. Nothing missed.
Ellie answers overflow and out of hours calls, captures the reason for calling and returns the follow up to your team. Connected time is measured exactly for each branch.
- 300 connected AI minutes included
- 50p per additional minute
- Monthly usage statement prepared for approval
- No automatic customer message or surprise charge
18:42
Coastal Lettings
02:18
Reason capturedViewing availability
July usage215 of 300 min
85 minutes remaining
Explore before you commit
See the service. Test the fit. Understand the controls.
Use fictional examples, estimate your branch workload and review the safeguards before arranging a pilot.
01
See it in action
Walk through a fictional enquiry, direct letter, voice note and listing package from raw input to a human checked draft.
Open the demonstration → 02Estimate your branch fit
Enter typical monthly volumes and receive an indicative package, capacity view and planning estimate.
Use the calculator → 03Review trust and control
See exactly where human review sits, how branch data is separated and what never happens automatically.
Review the safeguards → 04Keep your existing setup
Start through familiar email, website, WhatsApp and phone routes without replacing the branch CRM.
See how it fits →Simple pricing per branch
Start with the workload your branch actually needs.
AI and normal platform usage are included within the agreed branch capacity. There are no AI credit charges and no extra capacity fee without prior agreement.
SilverEssential branch support
£495per branch
per month
per month
- 75 enquiry responses
- 10 direct letters
- 6 listing packages
- 8 social items
- Monthly branch report
Recommended
GoldComplete managed service
£795per branch
per month
per month
- 150 enquiry responses
- 20 direct letters
- 12 listing packages
- 25 viewing cases
- Vendor care for 10 active properties
PlatinumPriority managed capacity
£1,250per branch
per month
per month
- 225 enquiry responses
- 30 direct letters
- 18 listing packages
- 40 viewing cases
- Progression and lead farming capacity
Platinum PlusHigh volume and bespoke
from£1,895per branch
per month
per month
- 350 enquiry responses reference capacity
- 50 direct letters
- 25 listing packages
- 60 viewing cases
- One agreed custom workflow
Vendor Care for Silver£150 per branch, covering up to 10 active properties
Ellie phone answering£199 per branch, including 300 connected AI minutes
Additional capacityAgreed before it is added. No surprise charges.
The figures shown are typical workflow maximums rather than a promise to consume every maximum at once. The expected monthly workload mix is recorded in the branch Order Form.
Eight week pilot
Prove it before committing.
First month half price. No setup fee during the pilot. We agree the baseline in week one and show you the evidence in week seven.
One nominated branch
Agreed workflow scope
Measured results
Human approval throughout
Apply for a pilot place
No invented proof. Measured pilot results will be published only after the first branch has completed the agreed evidence period.
Common questions
Clear boundaries from day one.
Does Tiffbox send messages to our customers?
No. Tiffbox prepares the work and your agency reviews, approves and sends any customer facing communication.
Do we need to replace our CRM?
No. The service is designed to work around the material your team already receives and produces. Email forwarding and simple intake routes keep the operational change small.
What happens when information is missing?
It is flagged. The system does not invent a tenure, completion date, legal fact, price or other missing detail.
Whose branding appears on the work?
Management reports and the secure report portal use Tiffbox branding. Letters and emails intended for your own customers use your agency branding.
What happens if our branch has a very busy month?
Usage is monitored. We let you know before the agreed capacity is reached. A capacity pack or package change is agreed before any additional fee applies.
Can we start without WhatsApp or Ellie?
Yes. The core email, drafting, approval, reporting and branded letter service can be launched first. WhatsApp and Ellie can be added as separately accepted modules.
Pilot applications are open
Tell us how your branch works.
Share the work your team loses time to. We will recommend a focused pilot scope and show exactly how it will be measured.